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Trying to outsource your operations to a BPO firm?
BPO firms provide specialised providers that cater to numerous non-core enterprise actions. These will be actions like information entry, name middle operations, finance, market analysis, IT and even HR actions.
In actual fact, the definition of “BPO” or Enterprise Course of Outsourcing has been evolving. These days, BPO providers may additionally embrace domains that require subtle experience corresponding to software program improvement, social media analytics, fairness analysis, search engine optimization, and many others. These areas are additionally known as KPO (Information Course of Outsourcing).
Whenever you outsource to a BPO firm, you’ll lower prices, save time and streamline your work processes. Furthermore, you get entry to specialised competencies that may be tough or too costly to keep up in-house.
In 2023, the world enterprise course of outsourcing market was estimated at USD 280.64 billion, and is predicted to develop at a CAGR of 9.6% from 2024 to 2030.
Nonetheless, when there are a whole lot of BPO firms on the market, how do you discover the best one?
That can assist you with that, we’ve featured 19 of the best-known BPO firms on this article. Moreover, we’ve got talked about 20 different BPO firms.
Desk of Contents
The highest 19 enterprise course of outsourcing firms
Right here’s a listing of the highest 19 BPO service suppliers that can assist you get began. A number of of those firms provide providers apart from BPO and the variety of staff indicated is their complete worker power (together with non-BPO operations.)
1. Accenture
Accenture is a number one IT options firm in addition to a BPO supplier that provides cutting-edge outsourcing providers in consulting, digital know-how and enterprise operations. Based mostly out of Dublin, Eire, the corporate has a world presence throughout 120+ nations.
Variety of staff: 750,000+
Main purchasers: Corporations within the Fortune International 100.
Key BPO providers:
- Accounting and monetary providers.
- Sourcing and procurement.
- Digital advertising and marketing.
- Provide chain administration.
- Healthcare and insurance coverage.
- Human useful resource administration.
2. Triniter
Triniter is without doubt one of the finest BPO service suppliers within the US because of their highest purchasers’ retention and repetition fee within the {industry}. They supply providers corresponding to buyer assist, backoffice assist and automation and AI. They’ve a singular place within the BPO {industry} because of their highest buyer satisfaction fee.
Variety of staff: 1000+
Main purchasers: Corporations within the fortune 500
Key BPO providers:
- Buyer assist
- Backoffice assist
- Insurance coverage claims administration.
- Medical billing and coding.
- Technical assist
- Human useful resource administration.
- Digital advertising and marketing
- Analysis and information entry
3. IBM
IBM is an American multinational IT firm with headquarters in New York. It affords high-quality enterprise course of providers in industries like automation, finance, HR and buyer satisfaction. IBM has a world presence with operations spanning over 160 nations on the planet.
Variety of staff: 350,000+
Main Purchasers: Amazon, PayPal, HP and Citibank.
Key BPO providers:
- Provider sourcing and product procurement.
- Third-party danger administration.
- Expertise acquisition and improvement.
- Actual property administration.
- Predictive asset optimization.
- Consulting and monetary providers.
4. Cognizant
Cognizant is a US multinational firm that provides sensible digital options in consulting, data know-how and enterprise operations. The corporate relies out of New Jersey, US and has quite a few outsourcing facilities throughout Asia, Europe and South America.
Variety of staff: 290,000+
Main purchasers: JPMorgan Chase, Wells Fargo and AXA.
Key BPO providers:
- Wealth and asset danger evaluation.
- Insurance coverage claims processing.
- Human useful resource administration.
- Medical billing and coding.
- Contact middle assist.
- Income cycle administration.
5. Concentrix
Concentrix is a enterprise providers supplier that helps firms in industries like automotive, finance, healthcare, e-commerce and extra. With its head workplace in California, Concentrix affords options to purchasers in 140+ nations. It even acquired Convergys, one other third-party service supplier, to broaden its buyer engagement providers.
Variety of staff: 220,000+
Key BPO providers:
- Insurance coverage coverage administration.
- Buyer and technical assist.
- Digital advertising and marketing.
- Claims processing.
6. Wipro
Wipro is a number one Indian supplier of IT, consulting and different BPO providers. Based mostly out of Bangalore, India, the corporate helps companies in banking, retail, journey, training and different industries.
Variety of staff: 250,000+
Main purchasers: Walmart, Philips, Greatest Purchase and HP.
Key BPO providers:
- Cloud infrastructure.
- Buyer expertise administration.
- Healthcare analytics.
- Digital advertising and marketing.
- Sourcing and procuring.
7. Genpact
Genpact is a world providers firm that provides AI-based digital options for enterprises. With its fundamental workplace in New York, the corporate operates throughout 30+ nations on the planet. Genpact helps enterprise course of administration in industries like banking, hospitality, power and manufacturing.
Variety of staff: 85,000+
Key BPO providers:
- Insurance coverage claims processing.
- Buyer expertise options (UI/UX).
- Provide chain administration.
- Actual property claims administration.
- Bill to money transformation.
- Credit score danger administration.
8. ADP
Headquartered in New Jersey, Computerized Information Processing supplies payroll and HR outsourcing options for firms in hospitality, monetary, healthcare and different industries. ADP has a presence in 130+ nations, together with India and the Philippines.
Variety of staff: 60,000+
Main purchasers: American Campus Communities, ADT and Comerica.
Key BPO providers:
- Payroll administration.
- Tax providers.
- Human capital administration.
9. EXL Service
EXL is a number one digital intelligence service supplier, headquartered in New York. It affords insurance coverage, banking, healthcare, and logistics options in nations like the UK, India and the US.
Variety of staff: 50,000+
Key BPO providers:
- Finance and accounting.
- Operations administration.
- Market analysis.
- Buyer analytics.
- Information governance.
10. Invensis
Invensis affords efficient software program, name middle and back-office providers to small and medium-sized companies. The corporate has been working since 2000 and has a number of supply facilities all over the world.
Variety of staff: 5000+
Main purchasers: KonnecTV, CBS Interactive, Dash and Wyndham.
Key BPO providers:
- E-commerce assist.
- Software program improvement.
- Finance and accounting.
- Information entry and administration.
- Name middle providers.
- Digital advertising and marketing.
11. SunTec India
SunTec India is an IT outsourcing service supplier that provides digital options in enterprise information administration, e-commerce and advertising and marketing. With its fundamental workplace in New Delhi, India, the corporate has a rising world presence throughout 50+ nations.
Variety of staff: 1500+
Main purchasers: PepsiCo, Panasonic, Honda and Bose.
Key BPO providers:
- Information entry and assist.
- Content material and search engine optimization providers.
- Multi-channel e-commerce options.
- E-book improvement.
- Picture processing.
- Cloud computing and app improvement.
12. Intetics
Based mostly out of Florida, Intetics is a number one software program improvement outsourcing agency. It affords in-house software program and cellular options for companies in numerous industries like IT, healthcare and training.
Variety of staff: 700+
Main purchasers: S&C Electrical Firm, Spreadshirt and Encyclopædia Britannica, Inc.
Key BPO providers:
- Customized software program improvement.
- Enterprise intelligence and analytics.
- Robotic Course of Automation (RPA) providers.
- Buyer assist.
13. Unity Communications
Headquartered in Arizona, Unity Communications is an American BPO supplier with facilities within the Philippines and Costa Rica. It affords enterprise fashions, name middle and back-office staffing options to SMBs and enterprises.
Variety of staff: 500+
Main purchasers: AT&T, RingCentral and Wi-fi Watchdogs.
Key BPO providers:
- Inbound and outbound buyer assist.
- Information entry.
- Digital assistant options.
- Accounting and bookkeeping.
- Lead technology and qualification.
- Telemarketing.
14. Helpware
Helpware affords buyer expertise and back-office assist for Software program as a Service (SaaS) firms. Based mostly out of California, Helpware has places of work within the Philippines and Mexico.
Variety of staff: 500+
Main purchasers: Google, CISCO, Zendesk and Common Music Group.
Key BPO providers:
- Billing and technical assist.
- Workflow automation and optimization.
- Buyer order processing.
- Omnichannel buyer assist.
- Information entry.
- Content material moderation.
15. Plaxonic Applied sciences
Plaxonic Applied sciences is an Indian BPO service supplier that provides buyer assist and IT providers. Headquartered in Noida, India, Plaxonic additionally has places of work in the US, Dubai and Hong Kong.
Variety of staff: 200+
Main purchasers: HerbalCart, WonkCoin and Victory Tractor Implements.
Key BPO providers:
- Omnichannel customer support.
- E-commerce.
- Information analytics.
- Digital assistant providers.
- Web site and software program improvement.
16. Octopus Tech
Octopus Tech is a number one supplier of internet design and name middle providers to SMBs and enterprises. The corporate is headquartered in Haryana, India and likewise affords digital assistant and e-surveillance assist.
Variety of staff: 100+
Main purchasers: Amazon, Avant, Goodyear and The Commerce Desk.
Key BPO providers:
- Net design and search engine optimization.
- Telemarketing.
- Information entry.
- Authorized processing.
- Buyer acquisition and onboarding.
- Medical transcription providers.
17. Vserve
Vserve is a number one supplier of eCommerce options and product catalog administration providers. It affords product information enhancement, buyer assist and back-office assist providers to SMBs and enterprise eCommerce purchasers. The corporate has over a decade of expertise and confirmed monitor document of dealing with purchasers throughout US, UK, Europe and Asia-Pacific. Based mostly at Newyork, Vserve additionally has workplace areas in India.
Variety of staff: 400+
Main purchasers: Jet.com, Graybar, International Industrial, Christmas.com and many others
Key BPO providers:
- Ecommerce product information and catalog administration
- Ecommerce product information enhancement
- Product information entry providers
- Ecommerce retailer improvement
- Ecommerce buyer assist
- Ecommerce information intelligence
- Product picture and digital asset administration
- Ecommerce advertising and marketing
18. Maxicus
Maxicus is without doubt one of the industry-leading and top-notch Enterprise Course of Outsourcing service supplier firm in India. We provide our purchasers unmatched effectivity and undisputed efficiency with best-in-class service choices in buyer assist, next-gen back-office assist, tech assist, phygital and v-commerce, information administration, chat bots, and annotation providers, amongst others.
Variety of staff: 5000+
Main purchasers: Samsung, Tata Metal, Airtel, Swiggy, Vodafone
Key BPO providers:
- Buyer lifecycle administration
- Again-office assist
- Income development
- AIOps
- Phygital
- Tech assist
- Content material & cataloging
- Picture annotation
19. 1840 & Firm
1840 & Firm is a world BPO headquartered in Kansas with service supply services within the Philippines, India, Ukraine, South Africa, and Argentina. Strategically distributed throughout 4 continents, they’re an ideal alternative for outsourcing enterprise/gross sales improvement, name middle operations, IT and back-office providers.
Variety of staff: 600+
Main purchasers: Groupon, Instacart, HomeLight and LearnZillion
Key BPO providers:
- Enterprise/gross sales improvement
- Again-office staffing
- Software program improvement & IT
- Name middle
- Customer support
- Technical assist
- Recruitment course of outsourcing
High 19 BPO firms comparability desk
| Firm | Yr Based | Staff | Geographical Presence | Main Purchasers | Specialization |
| Accenture | 1989 | 4,50,000 | 120+ nations | Fortune International 100 | Consulting, IT options, enterprise operations |
| Triniter | 2005 | 1,000 | US | Fortune 500 | Buyer assist, back-office assist, AI |
| IBM | 1911 | 3,50,000 | 160+ nations | Amazon, PayPal, HP, Citibank | IT, finance, HR, buyer satisfaction |
| Cognizant | 1994 | 2,90,000 | Asia, Europe, South America | JPMorgan Chase, Wells Fargo, AXA | Consulting, digital options |
| Concentrix | 1983 | 2,20,000 | 140+ nations | Varied industries | Buyer assist, technical assist, digital advertising and marketing |
| Wipro | 1945 | 1,50,000 | International | Walmart, Philips, Greatest Purchase, HP | IT, consulting, buyer expertise |
| Genpact | 1997 | 85,000 | 30+ nations | Varied industries | AI-based digital options |
| ADP | 1949 | 60,000 | 130+ nations | American Campus Communities, ADT, Comerica | Payroll, HR options |
| EXL Service | 1999 | 30,000 | UK, India, US | Varied industries | Finance, operations, information governance |
| Invensis | 2000 | 1,000 | International | KonnecTV, CBS Interactive, Dash, Wyndham | Software program, name middle, back-office providers |
| SunTec India | 1999 | 1,000 | 30+ nations | PepsiCo, Panasonic, Honda, Bose | Information administration, e-commerce, cloud computing |
| Intetics | 1995 | 700 | International | S&C Electrical, Spreadshirt, Encyclopaedia Britannica | Software program improvement, enterprise intelligence, RPA |
| Unity Communications | 2010 | 500 | Philippines, Costa Rica | AT&T, RingCentral, Wi-fi Watchdogs | Name middle, back-office staffing |
| Helpware | 2015 | 500 | Philippines, Mexico | Google, CISCO, Zendesk, Common Music Group | Buyer expertise, workflow optimization |
| Plaxonic Applied sciences | 2013 | 200 | India, US, Dubai, Hong Kong | HerbalCart, WonkCoin, Victory Tractor Implements | Buyer assist, IT providers |
| Octopus Tech | 2011 | 100 | India | Amazon, Avant, Goodyear, The Commerce Desk | Net design, name middle providers |
| Vserve | 2010 | 400 | US, UK, Europe, Asia-Pacific | Jet.com, Graybar, International Industrial, Christmas.com | E-commerce assist |
| Maxicus | 2011 | 4,000 | India | Samsung, Tata Metal, Airtel, Swiggy, Vodafone | Buyer lifecycle administration, tech assist |
| 1840 & Firm | 2014 | 600 | Philippines, India, Ukraine, South Africa, Argentina | Groupon, Instacart, HomeLight, LearnZillion | Enterprise improvement, name middle, IT |
21 different BPO firms to select from
Right here’s a complete record of 20 different BPO companies you may need to take into account outsourcing to:
1. BinaryFolks
International software program improvement outsourcing firm.
2. IQ BackOffice
A number one accounting and human sources outsourcing agency.
3. Flatworld Options
Standard BPO supplier providing name middle, accounting, transcription and information entry providers.
4. Max BPO
A US-based BPO supplier providing name middle, healthcare and accounting providers.
5. Fusion BPO Companies
A number one multi-channel name middle outsourcing providers supplier.
6. Information Entry Outsourced
An Indian BPO supplier identified for its information entry and administration options.
7. Magellan Options
A Philippines-based buyer providers firm.
8. Premier BPO
International buyer assist and back-office service supplier.
9. Outsource Companies India
An Indian BPO supplier providing information entry and digital advertising and marketing options.
10. Acelerar Applied sciences
A number one digital assistant and back-office service supplier.
11. KMC Options
Philippines-based staffing and payroll administration supplier.
12. WNS International Companies
A world supplier of authorized providers and enterprise analytic options.
13. Revele
A number one buyer assist and medical transcription service supplier within the healthcare {industry}.
14. QuisLex
BPO supplier specializing in authorized assist providers like doc evaluations and case assessments.
15. The Contact Firm
A UK-based buyer providers outsourcing supplier.
16. LexReception
A dependable BPO supplier for digital receptionist providers.
17. AnswerFirst
A BPO supplier for back-office providers and buyer assist.
18. MyTasker
Standard BPO supplier for digital assistant providers.
19. BillingParadise
Handles income cycle administration for healthcare practitioners.
20. HelpSquad
Provides professionally skilled dwell brokers that can reply your clients’ dwell chat, telephone, and social media inquiries 24/7/365.
21. STAFFLINK
The Australian firm STAFFLINK supplies the construction and group needed for 150+ Actual Property businesses to function effectively.
How to decide on a BPO firm
Right here’s a fast overview of how to decide on the best BPO firm:
1. Select your choice standards
Step one to discovering the best BPO firm is to determine on the choice standards to judge them.
When evaluating BPO firms, you should utilize totally different standards, corresponding to:
- Space of Experience – the {industry} area of the BPO agency.
- Their Companies – what providers they provide.
- Worker Power – the variety of staff within the agency.
- Checklist of Purchasers – who their main purchasers are.
- Pricing – what their charges are.
2. Shortlist three-five firms
Now begin shortlisting the BPO firms that meet your analysis standards. Ideally, your shortlist ought to include round three to 5 service suppliers you could slim down additional.
3. Assign pilot tasks
After you have shortlisted your BPO suppliers, you possibly can assign a pilot mission to every of them. This helps you assess the service supplier’s skill to execute the form of duties you’ll be giving them if employed.
4. Consider the BPO firms
Now you possibly can rank the BPO firms primarily based on their efficiency over standards like:
- High quality of output.
- Turnaround time of the mission.
- Adaptability to sudden mission updates.
How you can handle your BPO supplier
A significant challenge with outsourcing your work is that there’s no approach for an outsourcer to watch your BPO supplier’s workers.
Generally, your outsourced workers could be 1000’s of miles away.
You may’t probably shuttle backwards and forwards day-after-day to watch your work progress, proper?
This may end up in you not having the ability to confirm issues corresponding to:
- In case your BPO supplier is just working in your duties whereas billing you rather than billing you for time spent on their different purchasers’ tasks.
- If their quotes are correct and your tasks truly took that lengthy to finish.
- In case your BPO supplier’s workers is watching cat movies within the time that you’re being billed for.
Fortunately, efficiency monitoring instruments like TimeDoctor may also help you simply confirm all this.
What’s Time Physician?
Time Physician is a strong worker monitoring instrument. Right here’s the way it may also help you:
Time Physician precisely screens the time your BPO supplier spent on all of your tasks — making it not possible for them to inflate their billables.
Time Physician’s built-in distraction administration options be sure that your outsourced workers isn’t distracted by unproductive websites and apps whereas working.
Time Physician has an inactivity tracker that solely information time when staff are actively engaged on tasks. This guards towards your BPO supplier marking idle time as hours labored.
Time Physician can combine with tons of different office software program like mission administration instruments and communication apps. This makes it straightforward so that you can monitor the time your BPO supplier spends throughout platforms and apps.
Click on right here for a extra detailed take a look at the alternative ways Time Physician may also help you handle your BPO supplier.
Conclusion
Discovering the best BPO firm isn’t exhausting.
Whereas there are a whole lot of firms within the BPO {industry}, you can begin with the 40 we’ve listed right here to slim down your choices. Rigorously go over the 4 steps we listed when selecting a BPO supplier and also you’ll be high quality!
Greg Digneo writes for TimeDoctor.com, a time monitoring and productiveness monitoring software program designed for monitoring hours and productiveness of distant groups. If you need to see the place you and your crew are spending your time throughout work, strive Time Physician free for 14 days.
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