Day within the Life – Ryan Young, Senior Buyer Assist Specialist

Meet Ryan Yoong, a Senior Buyer Assist Specialist at HubSpot. Becoming a member of HubSpot again in June 2020, Ryan was HubSpot Singapore’s first distant worker. Throughout his four-plus years at HubSpot, Ryan has flourished within the assist operate and attended President’s Membership in 2023 because of his efforts. Learn on to study extra about Ryan and a typical day on the frontline, fixing for HubSpot’s clients.

Inform us about your function. What do you do for HubSpot?

Basically, I assist to reply any questions in regards to the HubSpot platform! From points about one thing not working as anticipated to questions on how you can use a specific characteristic higher, the Assist Specialists are right here that can assist you get probably the most out of the HubSpot platform—when doubtful, we are the first crew that clients flip to.

How do you clear up for the shopper?

Going above and past is one thing we hear quite a bit in Assist and I really feel this comes right down to placing myself in my clients’ sneakers and ensuring I do every thing that I can to get them what they want. Which means that I will be there to assist however maybe not at all times within the precise methods my clients assume—if there’s a greater method of going about one thing, you possibly can guess I will be sharing that to ensure we’re exploring all of the choices!

What does collaboration appear to be in your crew? 

The obvious one is with Product as a result of our crew is actually on the entrance traces of what clients are experiencing. Past that although, our crew works with Success, Gross sales, Contracts, and Companions (simply to call a couple of!) to ensure we’re getting of us the assistance they want no matter whether or not that is one thing now we have direct affect over or have to loop in one other crew to unravel for the shopper.

What’s your favourite a part of your job?

I really like the novelty this function gives! With my core work principally involving tickets, I get to expertise an entire slate of latest ones on daily basis and that retains issues recent however along with that, I am additionally concerned in a few tasks on the facet. Together, this actually helps to make it a well-rounded function the place there’s the familiarity of tickets but in addition the chance to discover different areas of curiosity.

What do you discover probably the most difficult a part of your job?

Maintaining with the tempo of change. The HubSpot platform is at all times evolving and in Assist, it is particularly necessary to remain on prime of those adjustments. Coming from a non-technical background, maintaining with the adjustments/additions can typically be difficult (albeit a welcomed one!).

What’s a false impression folks have about your function?

That we’re only a “name middle”. In truth, I had as soon as thought one thing comparable earlier than I really stepped into this function however now that I am within the thick of issues, I can say that we’re technical specialists, consultants, emotional assist, skilled networkers, and typically, program managers all blended into one.

What are a couple of methods you steadiness work and life? How does HubSpot’s flexibility/hybrid work type assist with this?

Enjoyable truth: I used to be SingSpot’s first fully-remote rent! Among the best issues about HubSpot is the understanding it has about how totally different folks have totally different attitudes towards work. For somebody who values time outdoors of labor, HubSpot’s choice-based tradition actually helps to place time again into residing. No matter whether or not you are a working father or mother, a caretaker, or simply somebody who needs to prioritize different facets of life along with your work, I really feel like the corporate has the house for these discussions—an necessary begin for making certain this work-life steadiness.

What are the highest 3 belongings you love about your function and crew?

Getting to assist folks on daily basis. Working with some actually good of us. The novelty of all of it.

How can you convey your complete self to work on daily basis?

I’ve seen firsthand how HubSpot’s Range, Inclusion and Belonging (DI&B) program is given the eye and care that it deserves and it has been a vital a part of my time right here as I am a frontrunner on this house for the crew. From studying about new identities to having the ability to create a psychologically secure house for sharing private experiences, this is not a nice-to-have however moderately a non-negotiable that I am grateful we have put entrance and middle.

What retains you at HubSpot?

The folks! It is a numerous mixture of actually good and caring of us so it is created an surroundings the place development and collaboration occur organically—I respect this quite a bit as I proceed to lean on of us for all types of issues.

What stunned you most about working at HubSpot?

How true to life the tradition is! Once I first learn the Tradition Code, I had thought it was undoubtedly one thing to aspire to however I used to be stunned at simply how shut the precise tradition was at HubSpot to what was espoused. We take nice care to construct and evolve our tradition so I am excited to see the methods issues will pan out going ahead.

What’s one piece of recommendation you’d give to somebody eager to grow to be a HubSpotter?

Give your self that probability! Once I first noticed the group/function, I had main imposter syndrome of whether or not a tech agency would need a recent grad with none technical expertise. I spotted after giving it some thought that I might be depriving myself of this chance if that worry held me again. Secure to say, I feel I made the appropriate choice then.

Select 3-4 phrases that describe your function at HubSpot.

I feel it is summed up with: Quick-paced, expansive and rewarding

Study extra a couple of profession in Buyer Assist or our Singapore crew on our careers web site.