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Meet Skye Baxter (she/her), a Senior Buyer Assist Specialist, based mostly in Kansas. Along with her position supporting HubSpot clients, Skye is a Management Council member for HubSpot’s LGBTQ+ Alliance. Learn on to study extra about Skye, a typical day in her position, and the communities she’s part of at HubSpot.
Inform us about your position as a Senior Buyer Assist Specialist. What do you do for HubSpot?
I help our buyer base with fixing issues inside HubSpot. If part of HubSpot is not working accurately, or if they do not perceive find out how to do one thing with their instruments, I work with them to find the reason for the problem and present them find out how to resolve it. This might contain serving to construct new experiences, creating and troubleshooting workflows or sequences, or discovering out why they can not correctly use one among their current instruments. We frequently discover that there are instruments not out there at their present subscription degree that will make their job an entire lot simpler, and I counsel that they take into account an improve, after which work with the Development crew to provide them a path to doing so.
What does collaboration appear like in your crew?
Assist has quite a few crew channels. If we run into a difficulty we will not remedy ourselves, we frequently search concepts in these crew channels and work with teammates to unravel these points. If we do not discover a solution in that manner, we collaborate with the Product Knowledgeable crew to trace down an answer. Lastly, all of us typically have particular person crew members that we all know excel in a selected space inside HubSpot and ask one another to have a look.
What’s your favourite a part of your job?
I really like serving to folks remedy issues. Figuring out that I used to be capable of finding an answer for someone and make their day just a bit bit higher makes me joyful.
What do you discover essentially the most difficult a part of your job?
I typically see folks at their most annoyed, and whereas most of our clients are pleasant folks, generally frustration comes by way of and it may be a problem to redirect that frustration. Alternatively, once I do remedy an issue that annoyed that buyer, they’re typically the happiest when our chat ends.
What are a couple of methods you stability work and life? How does HubSpot’s flexibility/hybrid work fashion assist with this?
Being a completely distant worker, I’ve the pliability to take time if I want it. I’ve particular metrics that I’ve to satisfy in my position every day and all through the month, however I ensure that I take the times I have to deal with any private days I want, look after my psychological well being, or spend time working my volunteer positions.
How can you deliver your complete self to work daily?
I’m overtly and visibly transgender. I communicate concerning the points that we within the trans group face daily and educate my crew when one thing significantly tough is going on. However as I’m not solely transgender, I share with my crew lots of the opposite elements of myself. I share my love of music and of films, take part in numerous Worker Useful resource Teams and enjoyable Slack channels, the place I make certain all people is aware of about my kitties (Yay for #catspotting), and I get pleasure from my work.
Inform us about any communities at HubSpot you’re part of.
I am a member of a number of communities. I am going to begin with the #lgbtqalliance Slack, and the #trans-spectrum-support-group and #neurodiversity-at-hubspot. Figuring out that there are others like me at HubSpot, that we will assist one another with challenges we would face, eases my thoughts lots. For extra enjoyable issues, there’s #dad-jokes, #gardenspot, #musicspot, and #dnd.
What stunned you most about working at HubSpot?
How collaborative HubSpot is. Our groups do not wish to compete with one another, and in contrast to the environment in lots of different workplaces, we aren’t making an attempt to be higher than all people else. As an alternative, we collaborate, discover out the weak areas of our teammates and assist them higher perceive these areas in order that all of us excel. I’ve by no means skilled a piece atmosphere that’s so supportive of one another till I began working at HubSpot.
Select 3-4 phrases that describe your position at HubSpot.
assist, troubleshooting, SFTC
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