WP Engine has greater than 1,000 workers worldwide. From our award-winning buyer assist staff to the engineers who preserve our platform quick and performant, every function is as distinctive as the one that fills it.
We take satisfaction in our groups’ experience, whether or not in technical troubleshooting, driving relentless innovation throughout our totally managed platform, or offering distinctive assist for our company companions.
On this ongoing collection, we converse with WP Engine’s specialists to be taught extra about their roles, their areas of experience, and the way they assist buyer success.
On this interview, we converse with Julio Diaz, a senior coaching and assist specialist based mostly in Austin, Texas.
Say hi there to Julio!
Meet Julio Diaz. He’s a cooking fanatic who enjoys 3D modeling and sci-fi audiobooks. He’s additionally an important member of WP Engine.
Julio joined the corporate in 2014, beginning with WP Engine’s first-ever coaching class. Now, he makes use of his abilities to coach different workers on WP Engine’s methods, together with our chat assist.
“It’s undoubtedly enjoyable considering again on how it began,” Julio says. “I didn’t even know what WordPress was, not to mention WP Engine. After my preliminary interview, I used to be invited to a contented hour. Apparently, I left a superb impression as a result of ten years later, I’m fortunate to have the ability to inform this story.”
Other than 3D printing and cooking, Julio enjoys taking part in video video games, kayaking, and disc golf, however solely “when it’s not 900 levels in Texas.”
Julio’s profession journey
As a result of Julio has been serving to practice WP Engine workers for years, he has a deep understanding of our technical processes. This makes him an ideal mentor for brand spanking new workers who’re studying WP Engine’s methods for the primary time, and he takes a hands-on strategy to that mentorship.
“I make it some extent to steer by instance. Earlier than anybody I practice takes a chat, I’ll take one myself and have the category observe my workflow,” he explains. “This retains me practiced sufficient to assist train others.”
His hands-on strategy to instructing seemingly stems from the truth that, earlier than Julio joined the corporate in 2014, he had acquired little technical coaching himself.
“I used to be on the fence about making use of to WP Engine as a result of I didn’t assume I used to be technical sufficient to hitch,” he says, “however I used to be prepared for a brand new journey.”
Now, ten years into that journey, Julio has taught dozens of workers, and he’s realized loads of classes alongside the way in which.
“The largest lesson I needed to be taught (and relearn) is that management isn’t a title,” he says. “I assumed I needed to be a supervisor earlier than I may study management. I’m glad I’ve since realized that isn’t the case.”
Julio’s phrases of knowledge: Ask questions and continue learning
Talking of studying, continued training is a big a part of Julio’s job as a coaching facilitator. For him, studying means asking lots of questions.
“I’m not afraid to ask questions. As a coach, I usually hear feedback like, ‘I’ve a dumb query…’” he explains. “I inform all my courses that the one dumb query, for my part, is one which’s by no means requested.”
That sort of openness and willingness to continue learning makes Julio precisely the sort of particular person you need monitoring down solutions to buyer inquiries and instructing others the right way to do the identical.
“If I don’t perceive one thing, I’ll go flip over all of the rocks, and oftentimes, different issues get fastened alongside the way in which,” he says. “Some won’t wish to rock the boat, stir the pot, push the crimson button—I’ll do all of these issues. If somebody isn’t reporting one thing that must be fastened, how are we going to get higher as a complete?”
Julio’s dedication to the success of WP Engine and our new workers comes from his real need to see others succeed.
“Not solely is my very own development good to see, however watching the expansion of my friends is equally rewarding,” he says. “Seeing these I’ve skilled getting promoted and furthering their careers is considered one of my favourite components of the job.”
As a coaching facilitator and mentor to so many new WP Engine workers, Julio is filled with good recommendation for these embarking on a brand new journey. Whether or not it’s a brand new profession, a brand new function, or another new chapter, this tidbit appears relevant it doesn’t matter what your subsequent journey is.
“Try to enhance your self every day. In case you miss the mark, strive a special path. Little by little, you’ll get there.”
Powered by folks
When requested what his greatest recommendation can be for somebody pursuing a profession at WP Engine, Julio’s directions are easy: “Come able to be taught and develop, as a result of that’s how we roll!”
WP Engine is powered by folks like Julio, who work around the globe and across the clock to optimize our platform and merchandise.
Wish to discover out extra about what it’s wish to work at WP Engine? Go to our careers web site to see the roles we at the moment have open and take a look at our weblog for extra details about all the good individuals who work right here!
